Friday, May 5, 2017 at 3:00:00 PM H&R Block World Headquarters 1301 Main Street, Kansas City,
Join us for our next meetup in Kansas City!
Agenda:
3:00pm: Doors Open
3:10pm: H&R Block use case by Christopher Ginn, Principal Software Engineer
3:30pm: Cerner use case by Chris Lyons, Senior Technical Project Manager
4:00pm: Elastic{ON} 2017 recap Stefan Stroebel - Technical Architect, Sprint
5:00pm "Cinco de Mayo" event downtown
Cerner use case:
Our Client systems generate a lot of data points explaining what they just did, what they are currently doing, and what they may be doing in the future. Analyzing this information allows us to understand behavior, user experience, and disruptions. Those disruptions generate data in our incident management systems where we track the impact and actions taken to resolve. Currently to make use of all of this data we have to perform a lot of repeat manual effort and leverage multiple systems to paint a picture. How can we cost effectively capture this information, normalize it, perform searches on it, learn from it, all in near real-time; helping to reduce the overhead of Problem Management, Root Cause Analysis, Thresholding, and even workflow adoption.
In this talk we will introduce the audience to the Elastic Stack (Elasticsearch, Logstash, Kibana, and Beats) a group of open source technologies brought together to help fight the data battles of the future, making the above a reality. Our discussion will focus on how we are ingesting all of our Client ibus systems pulling in logs, metrics, packet data, and using these data points to improve support. We'll also venture into the realm of text mining with a sprinkle of NLP as we ingest incident tickets, normalize the data, search for relationships between them, and identify Problems.IT as the Transmission of the Sprint Business Engine
Chris Lyons, Cerner, graduated from the University of Iowa in 2005 and started my career at Cerner as a Solution Delivery Consultant working on Cerner Millennium. I moved to the systems side in 2007 managing our remote hosted Client systems with a focus on Windows and Citrix environments. After a few years I made my way into Project Management were I helped support our Client RHO relationships before making a jump to the Immediate Response Center, beginning my journey into surveillance. This is where I discovered the Elastic technologies and never looked back. Our primary surveillance focus centers around the iBus architecture (Medical Device Bus) and is currently branching out as we learn the true power of Elastic.
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Elastic{ON} recap 2017 - learn about the latest and greatest announcements from the Elastic user conference that was held in San Francisco in March. Check out the talk recordings and bring all your questions about the Elastic Stack.
Stefan Stroebel, Sprint
At Sprint, Stefan Stroebel is using the Elastic Stack to lift the vail of IT to the business, allowing their massive amount of log data to be used to make vital business decisions. As a technical architect implementing many complex platforms in his 20 year IT career, none has made a faster, greater, broader impact than implementing the Elastic Stack. In just under two years, Elasticsearch, Logstash, and Kibana have been implemented to monitor 17,000 servers and 2,500 retail stores nationwide to understand the client journey on the company's web presence. Stefan is regularly called in to troubleshoot complex application performance issues and assist the business in understanding their customers better.
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H&R Block is a company defined by one thing: Tax Season. Because of this, every client touchpoint is critical to H&R Block's success, and the Elastic Stack is a key component in insuring that every client's tax return is processed and transmitted successfully in both our 10,000 office environment and our digital and software product space. During this talk we will discuss how usage was grown organically, how we ingest and process data, and how it has helped to change the way we identify problems and operationally manage our time critical environment.
Chris Ginn, H&R Block, is Principal Engineer for Enterprise Services at H&R Block. A proponent of open technologies, it was a natural fit to utilize the Elastic Stack when identifying a way to operationally monitor both systems and data flow in the services environment. Chris has over 12 years experience at H&R Block, and over 20 years in web, integration, and services architecture and development.
(park in garage) Training Room A - 1st floor
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